Customer Service Representative

Customer Service Representative

Location: This will be hybrid, Can sit in any location in Southwest area Arkansas/Chicago/Louisiana/Missouri/Oklahoma/Texas

Hours/Schedule: Mon - Fri 8am - 5pm

Type: Contract, Potential for extension or conversion to permanent

Key Responsibilities

• Account Services Rep
• Process multiple daily order entry and billing transactions with an extremely high level of detail.
• Resolve issues.
• Maintain customer accounts.
• Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, billings, accounts receivable and returns.

Qualifications

• High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
• Valid drivers license and good driving record
• 2+ years customer or account management experience
• Must have order processing experience
• Experience working with an ERP system (Oracle) helpful
• Must have experience using MS Office Excel and Outlook.
• Demonstrated knowledge of principles and processes for providing customer service.
• Demonstrated problem solving and communication skills
• Demonstrated organizational, customer service and follow up skills
• Demonstrated phone skills; ability to maintain composure in stressful situations
• Demonstrated accuracy in data entry and report generation
• Prefer demonstrated knowledge of the medical implant industry and hospital customer base

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.