Customer Service Representative

Customer Service Representative

Join the Kelly® Professional & Industrial team as a Customer Service Representative.

Pay Rate: $18/hr

Location: East Syracuse, NY 13057

Schedule: 10:30am to 7:00pm (Monday to Friday)

Work Setup: Onsite

Employment Type: Temp to hire

The general function of a Customer Service Representative:

Assists customers telephonically and non-telephonically with service and support issues.

Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.

Uses courteous and professional communication

Works effectively as a team player

Delivers win-win resolutions for customer issues

This job might be an outstanding fit if you have:

High School or equivalent is preferred but not required

Ability to produce quality and professional written correspondence with customers

Ability to demonstrate and perform basic math

Customer service orientation

Intermediate PC skills; familiarity with Windows, Microsoft Office, internet browsers

Commitment to providing resolution to customer issues on the first contact

Strong English comprehension and a good command of grammar

What happens next:

Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more!

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.