Customer Service Representative (shipping/receiving)

Customer Service Representative (Shipping/Receiving)

Supply Chain & Logistics

Canton, Georgia, US

Pay Rate: ~$25/hr

1st shift ~8a-5p M-F

Location: onsite in Canton, GA

This individual will be working as a customer service representative within a warehouse setting within the chemical industry!

Daily Tasks/Processing Orders:

Answer phones

Take & process orders

Confirm shipping address & PO #

Confirm pricing & delivery date

Review customer AR and make collection calls as necessary

Complete bill of lading

Send confirmation to customer (ie: ship date, tracking #, etc.)

Invoice all shipped orders

Coordinate UPS shipments

Manage certain blanket orders

Manage price corrections/updates for domestic customers

Update Goldmine & Customer database as necessary

Process sample requests

Respond to MSDS requests

Manage quote requests

Oversee all equipment orders and technical support

Update Dispenser, shuttles and die central system leasing and equipment retrieval if needed.

Oversee all outgoing shipments

Change back up tape for our server

Weekly Duties:

Quote LTL, volume, and bulk shipments

Approve all customer related freight bills

Meet with freight reps

Advise sales reps on accounts. (Monica, Angel, and Angela)

Oversee Warehousing in California and Canada

Enter RMA's for all returned equipment or products.

Provide technical support to customer calls on minor topics.

Weekly sales report for Monica

Verify & Enter vendor/supplier invoices

Get appropriate approvals and account distributions for AP invoices

File open AP invoices for payment

File paid vendor/supplier invoices

Monthly Duties:

Close all orders for Month end

Set up all requirements for trials

All other reports requested by Sales Reps or Management

E-mail Monthly Sales Report to each sales rep.

E-mail detailed Sales Report for each sales rep. to Rodney

E-mail Monthly Sales Report (converted into lbs) for Jack for all products sold each month

E-mail current domestic AR report to each sales rep.

Maintain domestic AR/Collections & make calls as necessary

All other reports requested by Sales Reps or Management

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.