Customer Service Representative

Customer Service Representative (CSR)

Location: Carmel, IN

Schedule: Full time

About Us

We are a thriving 5-doctor veterinary practice located in the heart of Carmel, Indiana, offering full-service medical care along with boarding and grooming. Our team is dedicated to providing exceptional care to our patients and outstanding service to their families. We take pride in our positive, supportive culture where teamwork, compassion, and communication come first.

About The Role

Our Customer Service Representatives are the welcoming face and voice of our hospital. This role is perfect for someone who enjoys helping people and their pets, thrives in a fast-paced environment, and takes pride in providing a calm and caring experience for every client.

Responsibilities

• Greet clients warmly and create a positive first impression
• Manage phone calls, appointment scheduling, and client communications
• Process payments and maintain accurate client records
• Collaborate with the medical, boarding, and grooming teams to ensure smooth daily operations
• Assist with administrative tasks and support other departments when needed
• Handle client concerns with empathy and professionalism

Qualifications

• Previous customer service or veterinary reception experience preferred
• Strong communication, multitasking, and problem-solving skills
• Comfort using computers and scheduling software
• Dependable, team-oriented, and compassionate toward people and pets
• Ability to stay calm and organized in a busy environment

Why You'll Love Working Here

• Supportive, team-driven environment that values growth and learning
• Opportunity to work with experienced doctors and caring staff
• Exposure to all areas of veterinary care - medical, boarding, and grooming
• A place where your passion for animals and people truly makes a difference

How To Apply

If you're looking for a place where your work matters every day, we'd love to meet you! Apply through this posting

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com