Customer Service Representative

Customer Service Representative - Healthcare (Durable Medical Equipment)

Location: Santa Clara

Pay: $22/hr

Schedule: Monday-Friday, 8:30am-5:00pm

Assignment Type: Short-Term Temp

Job Summary

Kelly Services is seeking a Customer Service Representative to support a leading healthcare organization. In this role, you will handle patient and referral inquiries, resolve issues related to orders, and ensure high-quality service across multiple communication channels.

Essential Duties & Responsibilities

• Manage a high volume of inbound/outbound calls, emails, faxes, chats, texts, and web inquiries.
• Receive and process orders for durable medical equipment and healthcare services.
• Provide accurate updates regarding new orders, resupplies, pickups, and exchanges.
• Deliver professional, compassionate, and timely customer support to patients, caregivers, and referrals.
• Troubleshoot equipment concerns and coordinate corrective actions as needed.
• Resolve patient/referral complaints with urgency and identify effective solutions.
• Follow all compliance standards, policies, and quality guidelines for every interaction.
• Maintain documentation accuracy and adhere to best practices.
• Perform additional duties as assigned.

Skills & Qualifications

• Strong problem-solving and solution-identification skills.
• Excellent verbal and written communication abilities.
• Active listening skills with the ability to paraphrase and summarize clearly.
• High level of personal accountability and emotional intelligence.
• Reliable time management and organizational skills.
• Computer: Basic Windows proficiency.

Experience:

• 1-3 years of call center experience preferred.
• 1-3 years of healthcare or health insurance customer service experience preferred.
• Remote work experience a plus.
• Education: High School Diploma or GED required.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.