Customer Service Representative

Job Title

Primarily Roles & Responsibilities

• Receives and responds to customer inquiries for assistance with product orders, returns, issues or requests
• Processes orders through multiple platforms/tools, including phone, email, fax, website, vendor and customer portals
• Processes quotes and follows up with customers as needed
• Issues returns credits, miscellaneous debits/credits (price adjustments, freight adjustments, etc.)
• Provides lead generation for sales by promoting related or targeted products to callers
• Assists in outbound call campaigns
• Maintains database information as needed

Skills, Knowledge, Abilities

• Strong customer service and communication skills
• Ability to follow defined processes with attention to detail
• Ability to type 35 words per minute
• Familiarity with industry products and solutions
• Solid problem resolution skills
• Ability to collaborate with team members and customers

Education/Experience Requirements

• High School diploma or equivalent
• 1-3 years in Customer Service or similar role

Supervisory Responsibility

• None

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.