Customer Service Representative

Customer Service Representative

Be the friendly voice of our local insurance family

Do you love helping people, staying organized, and being the go-to problem solver? Are you the kind of person who makes others feel taken care of just by talking to them? If so, we'd love to welcome you into our local, family-owned insurance agency!

We're a team proudly serving our community with personalized insurance solutions. Our Customer Service Representatives are the heartbeat of our agency---keeping clients happy, policies running smoothly, and the office moving forward.

What you'll be doing

Greet clients by phone, email, and in person with a friendly, helpful attitude

Assist clients with policy changes, billing questions, certificates, and ID cards

Build lasting relationships with clients who trust you as their insurance go-to

Support agents with renewals, follow-ups, and daily service needs

Keep client accounts accurate, organized, and up to date

Spot opportunities to help clients improve coverage and alert the sales team

Handle payments, count money, and accurately balance a drawer

What we're looking for

Friendly, positive, and professional communicator

Strong attention to detail and follow-through

Comfortable multitasking and staying organized

Customer service experience preferred (insurance experience is a bonus---but we can train!)

Insurance license preferred or willingness to obtain one

Team player who values community, integrity, and helping others

What's in it for you

Competitive hourly pay (plus bonus)

Stable schedule with real work-life balance

Training, mentorship, and support from a team that wants you to succeed

Growth opportunities within a growing local agency

Friendly, supportive, family-oriented work environment

Why you'll love working with us

We're a local family business that believes in treating clients and employees like family. We care deeply about our community, value long-term relationships, and take pride in doing things the right way.

Ready to join a team where your work matters and your name is known? Apply today and become part of our insurance family!