Customer Service Representative

Customer Service Representative

Adecco is seeking a customer service representative. You will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners, and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.

Location: Onsite in Laredo, TX

Pay rate: $15.00 per hour

Shift: Monday - Friday 9 am - 6 pm

Responsibilities:

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Qualifications:

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
• High school diploma or equivalent.
• 1-year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

This position is managed by a national recruitment team. To be considered, please follow the application instructions provided.

Interested? APPLY NOW for immediate consideration!

Pay details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including paid sick leave or any other paid leave required by federal, state, or local law, as well as holiday pay where applicable.

Equal opportunity employer/veterans/disabled

Military connected talent encouraged to apply