Customer Service Representative

Customer Service Representative

Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Service Representative to work at a leading organization in Rochester, NY. We're here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We'll help you get where you want to be.

Pay Rate: $17.00 per hour

Shift: occasional overtime

Why you should apply to be Customer Service Representative:

Competitive pay rate with opportunities for occasional overtime

Gain experience with a respected industry leader known for their commitment to customer satisfaction

Supportive and collaborative work environment focused on your growth and development

Opportunity to expand your customer service skills and advance your career

What's a typical day as Customer Service Representative? You'll be:

Resolving customer inquiries regarding plan benefits, claim payments, denials, and eligibility through telephone, email, walk-in, and mail

Meeting set statistical goals such as call length and daily call volume

Acting as a liaison between customers, internal departments, vendors, and business associates

Assisting with the training of team members and participating in ongoing training to further knowledge and skills

Adhering to all customer service policies and procedures

This job might be an outstanding fit if you:

Have an Associate's degree in Business Administration or a related field, and at least six months of work experience (or, in lieu of degree, at least two years of customer service experience)

Successfully completed a Customer Service Training Program

Are able to multi-task in a fast-paced environment while maintaining high accuracy

Possess excellent oral, written, and listening skills

Can handle stressful situations professionally and respond to inquiries in a calm, polite manner

Have strong PC skills and the ability to use a headset for extended periods

What happens next

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Service Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.