Customer Service Representative

Customer Service Representative

Join a collaborative team of 11 professionals dedicated to delivering exceptional customer experiences! As a Customer Service Representative, you'll assist customers with banking-related inquiries via phone and email-everything from checking and savings accounts to troubleshooting online access.

You'll handle 30-40 straightforward calls per day, and when challenges arise, you'll have the support of your team through a real-time chat feature. During downtime, you'll complete video learnings and stay engaged with email communications.

What You'll Do

Answer customer inquiries about banking products and services through phone, email, and digital channels.

Assist with account transactions and maintenance activities accurately.

Troubleshoot issues such as login problems and account navigation.

Strive for first-contact resolution and deliver outstanding service.

Recognize sales opportunities and refer clients to the appropriate team.

Stay current on policies, procedures, and product knowledge.

Escalate complex requests when necessary.

Performance Expectations

Quality: 8 random calls reviewed monthly; target score of 95%.

Hold Time: Keep customer hold times under 3 minutes when possible.

Queue Time: Limited time away from the call queue.

Support: Biweekly touch bases with your manager to track progress and growth.

What We're Looking For

Strong communication and customer service skills.

Ability to multitask and maintain attention to detail.

Previous experience in customer support or call center roles preferred.

Tech-savvy with basic computer skills and familiarity with banking tools.

Top Skills: Customer support, problem-solving, adaptability, and professionalism.

Job Type & Location

This is a Contract to Hire position based out of Greensburg, IN.

Pay and Benefits

The pay range for this position is $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Greensburg, IN.

Application Deadline

This position is anticipated to close on Jan 22, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.