Customer Service Representative - Financial

Customer Service Representative

Barnes Force Motion Control SBU is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. This exciting and challenging role is critical to delivering exceptional service and support to our customers. The ideal candidate will play a key role in managing customer interactions, resolving inquiries efficiently, and contributing to overall customer satisfaction.

Core Responsibilities:

• Respond to electronic requests for customer and field personnel (phone, email)
• Process orders and closing opportunities in the ERP and CRM systems
• Follow up on quotes/drive sales, supporting digital marketing efforts, by communicating with customers/potential customers digitally
• Answer incoming calls regarding customer quotes/orders, product problems, service questions and general customer concerns
• Process returns and/or issue credits
• Handle special customer requirements
• Process PO requests/Invoices via specific portals, EDI
• Enter customer complaints/positive feedback into the customer feedback log
• Process any follow-up, as necessary
• Distribute incoming and process outgoing mail
• Maintain files for customers, orders, returns, and electronic invoices
• Process Accounts Receivables, as directed
• Identify, implement, and sustain process improvements
• Other related duties and projects as assigned
• Acts in alignment with the Barnes Code of Business Ethics and Conduct

Qualifications:

• 2 years' experience in customer service
• Able to interact with customers, field sales, internal and distribution personnel
• Experience with ERP systems
• EDI, Customer specific portals (i.e. Ariba)
• Familiar with customer order entry process in a manufacturing environment
• Able to work within a teamwork environment
• Able to work independently on assigned tasks, with minimal direct supervision
• Able to plan, organize, and prioritize multiple tasks
• Detail oriented
• Results oriented and goal driven, with a focus on customer satisfaction
• Strong Microsoft Office skills (Word, Excel, Power Point, Outlook)

Education Requirements:

• High School Diploma or equivalent
• Associates or Bachelors degree, preferred

Qualifications Behaviors:

• Enthusiastic - Shows intense and eager enjoyment and interest
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Education:

• High School (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities