Customer Service Representative

Customer Service Representative

We're seeking a Customer Service Representative to work with us at Luxottica in Melvindale, MI 48122.

Why you should apply to be a Customer Service Representative:

Opportunity to provide high-quality multi-channel customer support with a global eyewear company (brands include Ray-Ban and Oakley)

Competitive pay rate: $17/hr

Full-time schedule: Monday-Friday, 8:15 AM - 5:00 PM, with occasional overtime

3-month contract temp to hire

Collaborative role supporting customers via phone, email, chat, social media, and US mail

What's a typical day as a Customer Service Representative?

You'll be:

• Assisting customers telephonically and non-telephonically with service and support issues
• Resolving problems using department tools, resources, and expertise, partnering with stores/field teams as needed
• Acting as a positive role model and supporting department and company objectives
• Ensuring productivity, revenue generation, and quality standards are met
• Handling a high volume of incoming/outgoing calls (40-60 incoming, 10-20 outgoing per day), emails (1-5 per day), and text messages (20-30 per day)
• Providing courteous and professional communication at all times
• Creating win-win resolutions to customer problems

This job might be an outstanding fit if you have:

High School Diploma or G.E.D. minimum

Strong computer skills and ability to handle high call volume

Excellent communication and detail-oriented skills

Outgoing, people-oriented personality for incoming/outgoing calls

Experience in customer service or optical is desirable

Experience with Excel (creating sheets, formulas) and DVI software is a plus

Ability to multitask and work effectively in a team environment

Additional Details:

Location: Melvindale, MI 48122

Employment Type: ASAP start - March 31, 2026 (temp-to-hire)

Shift: Monday-Friday, 8:15 AM - 5:00 PM, occasional OT

Pay Rate: $17/hr

What happens next

Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. Even if this position doesn't work out, you'll remain in our network, giving recruiters access to your profile for other opportunities.

Helping you discover what's next in your career is what we're all about-so let's get to work.