Customer Service Representative - Remote Eligible

Customer Service Representative

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Framingham MA (Remote). This is an excellent opportunity to join a winning culture and get your foot in the door with a company that operates flagship store chains - along with Marshalls, HomeGoods, HomeSense, and Sierra in the United States.

Responsibilities for Customer Service Representative include but are not limited to:

Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals. Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills. Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand. Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close. Promote a positive company image in support of Customer Service objectives and mission statement. Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines. Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through

Candidates for Customer Service Representative must meet the following requirements to be considered:

1 - 3 years of retail customer service or call center experience Proven Conflict Management Skills and strong Analytical and Problem-Solving Skills Good Listening Skills, Organizational Skills and prioritizing skills and effective time management Flexibility, Ability to multi-task and excellent Verbal and Written Communication Skills PC knowledge including email knowledge; Word and Excel preferred Typing Skills Social Media Moderation Experience Preferred and Ability to Separate Emotion and respond objectively Works well in a team environment A min requirement for WIFI speed-high speed connection Need quiet workspace, free of background noise, and good for video meetings/chats

What's in this Customer Service Representative position for you?

Pay: $ 21.13/hr. Shift: Mon-Fri 1pm-9pm EST//Training Sched is M-F 10am-6pm EST Weekly paycheck Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Customer Service Representative is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Framingham MA (Remote) apply today!

Pay Details: $21.13 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply