Customer Service Representative

Customer Service Representative (Hybrid)

Worksite Location: 101 North Waukegan Road, Lake Bluff, IL 60044

Workplace Type: Hybrid (2 Days in Office - 3 Days Remote)

Job Category: Customer Service

Position Overview

We are seeking a Customer Service Representative to support incoming inquiries, provide exceptional service to clients, and assist with patient account and medical collection-related questions. This individual will serve as a key resource for customers, ensuring timely communication and accurate information.

This is a Contract-to-Hire position with long-term potential (initial assignment approximately 4 months).

Top Must-Have Skills

Customer service experience

Collections / Medical collections

Patient account knowledge

Medicare & Medicaid familiarity

Strong computer skills

High School Diploma required

1 year of recent healthcare experience (Call Center preferred)

Responsibilities

Provide outstanding customer service to internal and external clients.

Communicate effectively through phone and fax.

Gather necessary information to support timely and accurate laboratory reporting.

Contact clients regarding abnormal test results, specimen issues, and requisition verification.

Assist clients with questions related to test status, requirements, and specimen handling.

Process changes to requisitions, patient details, and critical values.

Document all customer interactions in the appropriate systems.

Coordinate with Sales, Clinical Support, and internal departments for issue resolution.

Serve as a resource for complex technical or report-related questions.

Support onboarding and mentoring of new team members.

Participate in process improvement discussions.

Escalate issues as needed to Supervisors.

Assist with special projects and general support tasks.

Perform other duties as assigned.

Required Experience & Skills

0-1 year of related experience

Prior call center or multi-line phone experience

Proficiency with email, spreadsheets, and word-processing tools

Strong attention to detail, organization, and analytical thinking

Ability to work in a fast-paced environment and manage multiple priorities

Strong interpersonal skills and ability to work within a team

Positive, energetic attitude with strong customer service skills

Excellent verbal and written communication abilities

Schedule

Training Schedule: 8:00 AM - 4:30 PM CT

Post-Training Shift: 9:30 AM - 6:00 PM CT

Assignment Duration

Approx. 4 months with strong potential for ongoing, long-term employment

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.