Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our client in the south metro, Minnesota area. In this long-term contract role, you will play a pivotal part in supporting customers and ensuring their needs are met with efficiency and professionalism. The ideal candidate will thrive in a fast-paced environment and possess strong communication and office skills.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, or other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively while maintaining a positive demeanor.
• Document and update customer records in the system to ensure information accuracy.
• Collaborate with other departments to address customer concerns and improve service.
• Assist in processing orders, returns, and other customer-related transactions.
• Monitor and follow up on customer satisfaction to ensure quality service delivery.
• Identify opportunities for improving processes and contribute to team efficiency.
• Maintain a thorough understanding of company offerings to better assist customers.
• Uphold the company's values and standards in all interactions with clients.

Requirements:

• Proven experience in a customer service role or similar position.
• Strong communication skills, both verbal and written.
• Proficiency with basic office software and tools.
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving skills with a focus on customer satisfaction.
• Attention to detail and accuracy in documentation.
• Friendly and attentive to detail when interacting with customers.
• Willingness to work collaboratively within a team environment.
• Experience utilizing ERP systems is preferred.

If you are interested please apply with your most updated resume and call for additional details at 952-831-6020.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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