Customer Service Representative

Customer Service Representative

The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Essential Duties & Responsibilities

Gain insight into our service performance

Document, with accuracy, customer responses and your impressions from these visits

Perform site surveys and other types of checks to ensure our quality

Present new technology and enhanced PM services when given the chance

Report all findings, customer opinions, pictures, and results to company leadership

Monitor all maintenance data to proactively respond to situations before the customer calls us

Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.

Perform other duties as assigned.

Qualifications

Bachelor's degree is preferred

2+ years Customer Service experience required.

Advanced MS Word, Excel, Outlook, and PowerPoint skills

Mechanical aptitude is preferred

Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.

The ability to solve problems and act with appropriate urgency

Must have a valid driver's license.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Notice to Prospective Employees

Compensation Range: $28 - $35 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Job Locations US-CA-West Sacramento

ID 2026-48474

Company Mesa Energy Systems, Inc.

Category Marketing/Sales

Position Type Full-Time

Location Type Onsite