Customer Service Representative

Customer Service Representative

We're seeking a Customer Service Representative to work with us at Luxottica, a global leader in eyewear, located in East Syracuse, NY 13057.

Why you should apply to be a Customer Service Representative:

• Opportunity to gain hands-on experience with a world-class optical company supporting brands like Ray-Ban and Oakley
• Competitive pay rate: $18/hr
• Full-time, consistent schedule: Monday-Friday, 10:30 AM - 7:00 PM EST
• 6-month temporary-to-hire position
• Comprehensive 2-3 week training program before taking independent calls

What's a typical day as a Customer Service Representative?

• Answering inbound calls from eye care professionals regarding lens orders, order status, remakes, and general customer service inquiries
• Making outbound calls to follow up with ECPs on pending jobs
• Providing high-quality multi-channel support via phone, email, chat, and social media
• Troubleshooting issues using department tools and resources to deliver win-win solutions
• Escalating unresolved issues appropriately to ensure customer satisfaction
• Maintaining professionalism and courteous communication at all times
• Meeting productivity, quality, and customer satisfaction goals

This job might be an outstanding fit if you have:

• High school diploma or equivalent preferred (not required)
• Strong customer service orientation and ability to resolve issues on first contact
• Basic math skills and ability to produce professional written correspondence
• Intermediate PC skills, working knowledge of Windows, Microsoft Office, and Internet browsers
• Strong English comprehension and command of grammar
• Bonus / Preferred: Optical experience, optician or front desk experience, ABO certification (can pursue post-hire for pay increase), lab experience

Additional Details:

• Location: East Syracuse, NY 13057
• Employment Type: 6-month temp-to-hire
• Shift: Monday-Friday, 10:30 AM - 7:00 PM EST
• Pay Rate: $18/hr

What happens next

Once you apply, you'll proceed to the next steps if your skills and experience match the role. Even if this position doesn't work out, you'll remain in our network, giving you access to other opportunities with Kelly®.

Helping you discover what's next in your career is what we're all about, so let's get to work.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.