Customer Service Representative

Customer Specialist Sr

Kelly Services is seeking a Senior Customer Service Representative for Schneider in Green Bay, WI. This role is responsible for managing customer relationships, processing and monitoring orders, overseeing freight solicitation, and negotiating market rates.

Responsibilities:

Monitor customer freight to proactively identify and resolve service issues.

Recommend adjustments in response to fluctuations in freight volumes.

Utilize technology to analyze service issues and trends, proposing effective solutions.

Collaborate with internal leaders, teams, and external customers to ensure optimal service delivery.

Skills & Qualifications:

High school diploma or GED required.

Minimum of one year of customer service experience preferred.

Excellent written and verbal communication skills.

Strong ability to manage multiple priorities efficiently.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Trust the office staffing pioneer.

Finding the right job isn't always easy. Kelly Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.