Customer Service Representative

Customer Service Representative

We are looking for a dedicated customer service representative to join our client's team in Pittsfield, Massachusetts. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring satisfaction. This is a contract position with the potential for long-term employment, offering an excellent opportunity to grow within the financial services industry.

Responsibilities:

• Handle incoming calls professionally, addressing customer questions and concerns with efficiency.
• Provide accurate information regarding products and services to meet customer needs.
• Resolve customer issues promptly, ensuring a positive experience.
• Record and update customer details and interactions in the system.
• Process orders and manage requests with a high degree of accuracy.
• Collaborate with team members to ensure seamless service delivery.
• Maintain a thorough understanding of company policies and procedures to assist customers effectively.
• Meet performance metrics and service standards set by the organization.
• Identify opportunities to enhance customer satisfaction and recommend improvements.
• Manage outbound calls as needed to follow up on inquiries or resolve pending issues.

Requirements:

• Proven experience in customer service, preferably in a call center environment.
• Strong communication skills, both verbal and written.
• Ability to handle high volumes of inbound and outbound calls with professionalism.
• Proficiency in order processing and data entry.
• Exceptional problem-solving skills with a customer-focused attitude.
• Familiarity with financial services or related industries is advantageous.
• Ability to work collaboratively in a team-oriented environment.
• High level of attention to detail and organizational skills.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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