Customer Service Representative

Join Our Team

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Get to Do

The Customer Service Representative is focused on providing product and service information, resolving product and service problems, and process orders. Serve as an ambassador (customer advocate) between the customer and the company and report to the Customer Service Manager.

This role is perfect for an individual who is detail oriented, adaptable and a problem solver. A vital member of the Customer Service Team this is an opportunity to build a career with an industry leader.

Job responsibilities include:

Maintain broad knowledge of clients, products and services of the organization

Provide proactive support and drive adoption across all accounts through clear communication, basic technical support and consistent customer engagement

Resolving customer issues by diagnosing root cause, recommending solutions and expediting corrections

Perform daily data entry with a strong focus on accuracy, timeliness, and efficiency

Provide support and assistance to team members to ensure workflow efficiencies and accurate fulfillment

What We Are Looking For

To be considered for the Customer Service Representative position, the following conditions must be met:

A minimum of 1-year previous customer service experience

Strong problem solving, organization and communication skills

Ability to thrive in a fast-paced, collaborative environment while consistently meeting deadlines

Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level

Ability to accommodate mandated overtime

What OBE Offers You

Benefits that benefit you -- industry competitive benefits at the lowest cost to the employee

Work-life balance -- PTO and holidays, including floating holidays you can choose

Compensation that rewards your hard work -- A pay-for-performance culture with potential for annual raises and bonuses

Training -- We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.