Customer Service Representative (CSR)

Customer Service Representative (CSR)

Position is in-office located in Augusta, Maine.

Schedule:

Sunday 10a - 5p

Monday - Thursday 8a-5p

$17.50-$19.00 dependent on experience

We are looking for someone with a demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite - Outlook, Word & especially Excel in a SharePoint environment.

We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

Growth opportunities performing essential work to support America's food distribution system

Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

A Customer Service Associate at Performance Foodservice is vital to the success of our Company. As a part of the sales support team, this position is the first point of contact for all customers that have questions about their order, our products or about Performance Foodservice. They act as a liaison between the customer and the Sales Account Representative as well as internal departments. They are a member of the Customer Service team that functions within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

Attend training and Customer Service meetings.

Processing orders & transactions

Answering questions about products and services

Troubleshoot and resolve problems

Support Sales in all aspects

Provides information to other departments based on customer feedback

Performs other related duties as assigned.

Required Qualifications:

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

Customer Centric attitude with professional demeanor.

Must be proficient in MS Office suite - Outlook, Word & especially Excel in a SharePoint environment.

Preferred Qualifications:

High School Diploma/GED or Equivalent Experience

1 - 2 years customer service, call center and / or related area within foodservice industry.

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.

Benefits:

Compensation: $17.50 - $19.00/hr