Customer Service Representative

Customer Support Representative

Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.

Resolve issues related to product orders, billing, account information, shipping, and general troubleshooting.

Escalate complex issues to the appropriate department or supervisor when necessary.

Document all customer interactions and maintain accurate records in customer management systems.

Process returns, exchanges, refunds, and other service requests according to company policies.

Provide product and service information to customers, highlighting features and benefits.

Meet or exceed performance metrics related to customer satisfaction, response time, and issue resolution.

Participate in training sessions to stay current on products, services, and best practices.

Requirements

High school diploma or equivalent required; some college coursework preferred.

Strong communication skills, both written and verbal.

Demonstrated problem-solving abilities and a customer-focused mindset.

Experience with CRM software and Microsoft Office Suite is a plus.

Ability to multi-task and work in a fast-paced environment.

Previous experience in a customer support or call center role is advantageous.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.