View All Jobs 138208
Customer Service Representative
Respond to customer inquiries and process ophthalmic lens orders accurately
Syracuse, New York, United States
Junior
$17
– 21
USD / hour
yesterday
USA Jobs
Provides a centralized online platform for searching and applying to employment opportunities across the United States.
922 Similar Jobs at USA Jobs
Ophthalmic Lens Customer Service Representative
You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately.
Main functions include:
- Respond to customer phone calls, emails, chats
- Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources
- Provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems
- Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs
- Manage daily service level reports
Qualifications:
- High school diploma
- 3 to 5 years of experience in a similar position
- Good analytical and problem-solving skills
- Ability to work in a dynamic environment with minimal supervision
- Knowledge of Microsoft Office and Gmail family software
- Ability to multitask
- Team player and ability to interact with various departments
- Experience in optics: an asset
- Fluent English
Pay Range: $16.75 - $21.40
Hours: 8:45am - 5:15pm
Department: Customer Service
Customer Service Representative
Syracuse, New York, United States
$17
– 21
USD / hour
Support
About USA Jobs
Provides a centralized online platform for searching and applying to employment opportunities across the United States.