Customer Service Representative
USA Jobs
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in Syracuse, New York. This long-term contract position offers an excellent opportunity to assist customers and ensure smooth operations within a dynamic environment. If you have a passion for helping others and thrive in a detail-oriented role, we encourage you to apply.
Responsibilities:
Welcome and assist customers upon their arrival, ensuring a positive experience.
Review and verify customer paperwork for accuracy and completeness.
Manage and organize customers within the queuing system to maintain efficiency.
Evaluate vision test results and accurately record passing scores.
Input vision test results into the computer system with precision.
Guide customers in utilizing self-service kiosks and resolve any issues.
Capture and process customer photos for driver's license applications.
Requirements:
Proven experience in customer service or a similar role.
Strong organizational skills with the ability to handle paperwork accurately.
Familiarity with data entry tasks and proficiency in computer systems.
Excellent interpersonal skills and the ability to communicate effectively.
Attention to detail and the ability to follow procedures.
Availability to work Monday through Friday during regular business hours.
Experience working in a New York State agency is preferred but not required.