Customer Service Representative
USA Jobs
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Spartanburg, South Carolina. This role requires a proactive individual who can handle inbound customer inquiries in a fast-paced environment while delivering exceptional service. If you excel in communication and problem-solving, this opportunity may be a great fit for you.
Responsibilities:
Respond to inbound customer calls promptly and professionally, ensuring a positive experience.
Manage customer inquiries and concerns with efficiency and accuracy.
Utilize data entry skills to maintain accurate records of customer interactions and transactions.
Handle email correspondence to address customer needs effectively.
Schedule appointments and manage order entries as needed.
Collaborate with team members to streamline processes and improve service delivery.
Ensure adherence to company policies and procedures while interacting with customers.
Provide detailed information about products and services to customers.
Use Microsoft Excel and Word to generate reports and manage documentation.
Requirements:
Proven experience in a call center or customer service role.
Strong ability to answer inbound calls and handle customer inquiries.
Proficiency in data entry and maintaining accurate records.
Familiarity with email correspondence and order entry processes.
Skilled in using Microsoft Excel and Word for documentation and reporting.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced environment.
Strong organizational skills to manage multiple tasks and priorities.