Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Cleburne, Texas. In this Contract to permanent position, you will play a key role in supporting inbound customer inquiries and assisting the sales team with administrative tasks to successfully manage the entire life-cycle of order fulfillment. This role requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Manage and process customer orders, ensuring accuracy and timely handling.
• Address customer inquiries and complaints, coordinating with internal teams for resolution.
• Maintain organized and up-to-date customer files for efficient record-keeping.
• Process purchase orders and oversee the timely procurement of materials and supplies.
• Assist in creating new item specifications based on provided files and guidelines.
• Collaborate with accounting to process customer credits and ensure proper documentation.
• Track inventory levels in the warehouse, analyze usage trends, and ensure stock availability within agreed limits.
• Support sales representatives by generating additional sales opportunities and providing administrative assistance.
• Record and distribute changes to customer orders, ensuring effective communication.
• Adhere to company policies and procedures while performing assigned duties.

Requirements:

• High school diploma or equivalent education.
• Previous experience in a manufacturing environment is preferred.
• Proficiency in computer data entry and familiarity with production processes.
• Strong communication skills with the ability to interpret and create reports and correspondence.
• Solid mathematical abilities, including calculating rates, ratios, and percentages.
• Problem-solving skills to address a variety of situations with limited information.
• Knowledge of quality standards and practices, including QS.
• Ability to work in environments with exposure to mechanical parts, humidity, and airborne particles. TalentMatch®

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.