Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Fort Collins, Colorado. This is a Contract-to-permanent opportunity that offers the chance to build your career while delivering exceptional service to our clients. The ideal candidate will excel in communication, problem-solving, and maintaining customer satisfaction in a fast-paced environment.

Responsibilities

Respond to inbound calls promptly, addressing customer inquiries and concerns with professionalism and efficiency.

Process and manage order entries accurately while ensuring timely updates to customer accounts.

Handle billing inquiries and resolve payment issues, providing clear explanations and solutions.

Conduct outbound calls to follow up on customer requests and ensure resolution of outstanding matters.

Maintain detailed and accurate records of all customer interactions in the system.

Collaborate with other departments to address complex issues and ensure seamless service delivery.

Provide exceptional support by identifying customer needs and offering tailored solutions.

Uphold company standards for quality service and contribute to a positive team environment.

Participate in training sessions to stay updated on company policies, procedures, and systems.

Requirements

Proven experience in a call center or customer service role, demonstrating strong communication skills.

Proficiency in order entry and managing customer accounts with accuracy and attention to detail.

Familiarity with handling inbound and outbound calls in a detail-focused setting.

Knowledge of billing processes and ability to address collection-related inquiries effectively.

Strong problem-solving skills and the ability to manage multiple tasks simultaneously.

Competence in using computer systems and software to document customer interactions.

Ability to work collaboratively in a team-oriented environment while maintaining a customer-first approach.

High school diploma or equivalent; additional certifications in customer service are a plus.