Customer Service Rep/account Specialist (hybrid)

Customer Service Rep/Account Specialist

ProAmpac is a leading global flexible packaging company, that is currently seeking a detail-oriented, eager and positive CSR/Account Specialist that excels in a fast-paced environment with a desire for continued learning and growth.

Why you should consider a career with ProAmpac:

Safety First. It's the top priority for our team.

Advancement Opportunities | A place to build a future in a stable & growing industry.

Strong core values: integrity | intensity | involvement | innovation | impact

Progression programs to build entry-level talent into top talent.

Involved team-oriented training that sets you up for success.

Bonuses and incentives that reward employees for their contributions.

Outstanding benefits (full-time employees):

Competitive wages, shift premiums, promotions from within

11 paid holidays & great paid time off (vacation)

Employer paid life insurance

Excellent 401k match

Wellness program that rewards you physically and financially

And much, much more!

Brief description of the role below:

ProAmpac is seeking a Customer Service Rep/Account Specialist who is detail-oriented, ambitious, curious, a self-starter, a critical-thinker and possesses great written and verbal communication skills.

In this role you will be assisting multiple production sites and will need to be responsive with good time management. This role requires you to professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.

You will manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations. Along with overseeing order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays; amongst other duties. (This is not a call center position)

Qualifications, education and experience:

2 years of experience in an account management role preferred

2 years of manufacturing customer service experience or experience with the same or similar product manufacturing processes a plus

Experience with the manufacturing process of the organizational products

Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests

Ability to build effective collaborative relationships

Work independently and as part of a team

Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams, and Outlook

Intermediate Excel skills

Work schedule:

This is a first shift position with occasional work outside of normal business hours based on customer demand

Location:

This is a hybrid position.

The majority of the work will be conducted remotely; however, the first 6 months would involve some travel to a ProAmpac production site

Ability to occasionally commute to one of the following production sites is preferred: Fort Worth, TX, Mobile, AL, Tulsa, OK, Walden, NY, Portland, OR, Forest City, NC

Wages:

$21 - $26/hour BOE

Discretionary bonuses & commissions

Do you thrive in a fast-paced collaborative environment? Are you the ambitious, curious, assertive fact finder we are looking for? If so, we strongly encourage you to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.