Customer Service Rep I

Customer Service Rep I

Location: Buffalo, NY

Company: Chart Industries

Ensuring Chart's Success...

Howden, a Chart Industries company, is a global engineering business that focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden's core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so.

We are currently seeking a Customer Service Representative based in Buffalo, NY to join our dynamic and fast paced environment. This role is responsible for reviewing and processing customer purchase orders, meet RFQ KPIs, and collaboratively work with the team for the benefit of customers and the organization.

What Will You Do?

Receive and efficiently process all customer and sales representative inquiries and orders via phone, e-mail, Web query, and written correspondence within a defined period of time from receipt.

Train and follow up with sales representatives on ongoing request for quote submission issues.

Update sales representative database with changes that occur (which also includes updates to CRM and sales representative directory).

Increase effectiveness of customer support by having strong product, service and system knowledge through educational offerings and communications to enable solution selling versus product selling.

Continually gather critical site information about Howden installed base, collecting it for the CRM system and using it to prospect for additional opportunities.

Maintain close working relationship with Regional Sales Managers, Sales Reps, Howden Sales Management and customers in order to improve the service provided to them.

Your Experience Should Be...

3 years of relevant business background in sales or customer service position required.

Associate's degree in Business is preferred

Ability to retain processes and bring to the table new ideas for improvement.

Ability to create and maintain strong relationships with customers, employees and representatives.

High moral and ethical standards, integrity is continuously apparent.

Proficient in Microsoft Office Products - Word, Excel, PowerPoint, Outlook, etc.

Comfortable navigating the Internet.

Strong interpersonal skills - active listener, clear and concise communicator (both oral and written); good collaboration skills.

Ability to adapt and work in a fast paced environment while producing quality work.

Ability to work on multiple projects with conflicting time constraints.

Your Physical Work Environment Will Require...

Hybrid schedule, standing, walking, sitting for long periods, talking on the computer.

Our Benefits Package...

Medical, dental and vision insurance

Employer contributions to an HSA account

Health Care and Dependent Care Flexible Spending Accounts (FSA)

Company-paid short-term and long-term disability coverage

Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage

Up to two weeks of paid family leave

401k retirement savings plan including a company match

Salary range is between $39,000 - $55,700.

Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.

Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.