Customer Service Rep

Customer Service Representative

Location: Madison, WI

Shift/Work Schedule: 8:00 am - 2:00 pm Every other Saturday

Pay range: $20.15/Hour

Join the team that fuels your favorite beverages. At Wis-Pak, we\'re more than just a manufacturer--we\'re the driving force behind some of the most recognized and loved beverage brands in the country, including Pepsi-Cola, Mountain Dew, Lipton Iced Tea, Aquafina, Vita Ice, Klarbrunn, and Bubbl\'r. Chances are, you\'ve enjoyed one of our products at your favorite restaurant or picked one up at your local store. Did you know you get a discount on your favorites if you work for us?

About the Role

This position is responsible to provide excellent customer service to external and internal customers. This position will interact with all departments within the company and have a working knowledge of the responsibilities of the various departments. The Customer Service Representative works closely with Wis-Pak Brands marketing team on consumer response, Brand Ambassador Follow Up and sales opportunities as well as POS needs and requests. Primary duties involve:

• Answering incoming calls and determining appropriate action required to satisfy the needs of external and internal customers;
• Documenting customer complaints and requests, follow-up issues, and resolutions to ensure proper handling and closure of inbound calls;
• Prompt, courteous and accurate dispatching of customer equipment repair calls to the Field Service Techs and related proper recordkeeping of such calls;
• Ensuring and driving efficient service dispatch through proper Metrix processes and tools;
• Handling all incoming Wis Pak Brands questions and concerns;
• Other duties as assigned by the Sales Support Manager to support the company\'s mission of \"profitable growth through the sale and distribution of refreshing beverages, innovative customer-focused marketing programs and superior customer service\".

Through superior customer service, the Customer Service Representative can help the company achieve its vision to be the pre-eminent sales and distribution organization.

Disclaimer: The information listed above is not intended to be an all-inclusive job description. A full list of duties and responsibilities for this position is available upon request.

What we\'re looking for:

Possess excellent communication and interpersonal skills including persuasive and diplomatic skills. Minimum of 3 years\' experience in a customer service role and/or knowledge in beverage sales and beverage equipment areas. Must possess strong problem-solving and follow-up skills. Excellent telephone etiquette and customer service skills. Ability to handle multiple projects and meets deadlines. Strong organizational skills and ability to sit for prolonged periods. Excellent understanding and use of Windows 95 and Microsoft Excel. Ability to speak, read, and write the English language. Working knowledge of Tel-Sell...