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Customer Service Manager
Own post-sales onboarding and engagement for SCRIPTEM customers to drive adoption and retention
Aurora, Illinois, United States
Mid-Level
20 hours agoBe an early applicant
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Customer Experience Manager
We are looking for a proactive, technically savvy, and client-focused Customer Experience Manager who will specialize in post-sales support for SCRIPTEM. This role is critical in helping clients successfully set up, adopt, and stay engaged with the LB Web platform. You will serve as the main point of contact for all Scriptem-related support, provide live tutorials and walkthroughs, and assist in retention efforts by conducting follow-ups and gathering client feedback. Your insights and escalations will directly inform improvements to the platform and the customer experience. You will thrive in our fast-paced, entrepreneurial environment where growth is rapid, innovation is valued, and customer satisfaction is the highest priority.
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Provides a centralized online platform for searching and applying to employment opportunities across the United States.