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Customer Service Manager
Lead customer service team to improve retention and satisfaction
Seattle, Washington, United States
Mid-Level
13 hours agoBe an early applicant
USA Jobs
Provides a centralized online platform for searching and applying to employment opportunities across the United States.
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Customer Service Manager
Oversees the daily operations of the customer service department, leading customer service agents in successfully achieving company initiatives. Essential responsibilities include training agents, retaining customers, and coordinating with other department heads.
Responsibilities:
- Builds strong relationships while acting as a liaison between the customer and the corporate office
- Designs and implements training programs for the department
- Collaborates with other departments to achieve organizational goals
- Collects and analyzes customer service department metrics
- Conducts performance reviews of subordinates
- Leads quarterly meetings with department heads
- Executes related duties as needed
Minimum qualifications:
- Two years of experience in customer service
- Proficiency in Microsoft Office Suite
- SaaS experience preferred
- Highly organized and detail-oriented
- Demonstrated ability in project management
Benefits Package:
- Health Insurance
- Dental Insurance
- Life Insurance
- AD&D Insurance
- Employee Wellness
- Paid Time Off and Holidays with Generous Company Discounts
- Relocation Allowances
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Provides a centralized online platform for searching and applying to employment opportunities across the United States.