Customer Service Manager - Warehouse

Customer Service Manager

We are looking for a motivated and experienced Customer Service Manager to manage a high-performing team onsite at our client's facility in Medley, FL. This role is essential to driving operational excellence, ensuring client satisfaction, and managing service levels, and driving continuous improvement in our operations.

In this role, you will:

• Lead and manage the warehouse customer service team to ensure timely and accurate responses to customer inquiries.
• Develop and implement customer service policies and procedures tailored to warehouse operations.
• Monitor performance metrics and KPIs to ensure service excellence.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Manage escalations and complex customer concerns with professionalism and urgency.
• Train, coach, and mentor team members to foster a high-performance culture.
• Analyze customer feedback and operational data to identify trends and opportunities for improvement.
• Ensure compliance with company standards and regulatory requirements.

Location:

This is a full-time onsite role based at a client office in Medley, FL.

What you must have to be considered:

• Proven experience in customer service management in a warehouse or logistics setting
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and logistics/customer service software.

This will help you stand out:

• Bachelor's degree in business, logistics, or a related field.
• Familiarity with food safety standards and temperature-controlled transport regulations
• Proficiency in warehouse management systems (WMS) and Salesforce

We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. If you have transferable skills, a passion for problem solving, and a drive to improve processes, we would love to hear from you.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.