Customer Service Coordinator

Customer Service Coordinator

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

Essential duties and responsibilities include:

• Providing customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
• Building and sending out maintenance tasks to be completed by contractors. Scheduling conference rooms and audio-visual equipment.
• Responding to customer inquiries and concerns. Following up with customers to ensure customer satisfaction.
• Keeping the Computer Maintenance Management System (CMMS), customer care platform, and spreadsheets up to date with service information as the need arises.
• Contacting customers with additional information and presenting the steps in the work order process.
• Running, reviewing, and distributing various customer service reports as vital.
• May generate and dispatch service request work orders for completion by vendors.
• May participate in training new hires and temporary staff on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat, and Call Center operations.
• Providing informal assistance such as technical mentorship and/or training to co-workers.
• Other duties may be assigned.

To perform this job optimally, an individual must be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

INTERPERSONAL SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Proficiency in interpreting and implementing general instructions in routine circumstances. Ability to tackle problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisors.

Why CBRE?

We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.

FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.

Forbes Named one of the best large employers in America and one of the World's Best Employers!

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).