Customer Service Associate

Job Title

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Position Summary: Responsible for operating advanced digital devices to provide quality output from high-end color and black and white on cutting edge technology. Provide excellent service to customers, in a timely and effective manner. Coordinate all aspects of functional areas assigned. Responsible for tasks of high complexity or extreme control, requiring advanced technical expertise in a specific functional area.

Essential Duties And Responsibilities Include, But Are Not Limited To...

Operates advanced digital printing image documents in quantities requested

Read information on job ticket to determine machine operations and specifications to be performed on the job

Check quality consistency on the output device

Records daily production

Operates inline finishing and binding machines to assemble multi-page documents into booklet or manual form as necessary, performs off-line assembly (i.e. collates and attaches catalog pages, brochures, etc., to release) as required

Interprets work request for digital printing to determine @type of paper required, arrangement of document, number of copies and imposition

Cross-trains in all areas of production/bindery

Verifies color management and proofing process

Verifies size, color, and @type of paper

Checks and ensures quality of the output

Handles maintenance of the print devices

Must be able to meet production goals

Maintains a clean, organized work placeOther duties may be assigned as determined by the Lead Associate/Team Leader

Qualifications:

Conventional printing and digital printing, and production experience recommended

Excellent customer service background

At least 6 months experience in reprographic center operations

Demonstrated communication skills both oral and written

Intermediate computer skills required

Must be self-motivated and capable of working in a high-pressured environment

Must be able to read, write, and comprehend job instructions

Must be able to clearly communicate and respond to questions from management, clients, and the general public

Significant walking and standing for long periods of time, able to lift up to 50 pounds, specific vision abilities required by this job include color vision