Customer Service Advocate

Customer Service Representative

Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.

Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.

Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches, and/or assists with priority inquiries and special projects as required by management.

Provides feedback to management regarding customer problems, questions, and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Training is 8:00-4:30 Monday-Friday for 11 weeks. No time off will be approved during training.

The assigned shift will be 8 hours between 8am and 8pm. Candidates must have the flexibility to work the assigned schedule. Candidates selected will be required to complete the badge process on Friday, 1/9/2026. Start date is Monday, 1/12/2026. There will be no staggered starts. No exception!!!

Required Education: High School Diploma or equivalent. Required Work Experience: None. Preferred Education: Associate Degree. Preferred Work Experience: 2 years of customer service or call center experience.

Data entry experience, insurance/medical office experience, Microsoft Office experience, and the ability to adapt to changes as they arise. We are looking for candidates who have good communication skills, ability to adapt, multitasking skills, organized, receptive feedback, and follows company policies.

This is a contract position based out of Columbia, SC.

The pay range for this position is $15.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan, pre-tax and Roth post-tax contributions available, life insurance, short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave).

This is a fully onsite position in Columbia, SC.

This position is anticipated to close on Nov 21, 2025.