Customer Service Administrator

Customer Service Administrator

The Customer Service Administrator is responsible for supporting the Local Branch, its Service Operations, and Sales Teams. They will work closely with Sales Representatives and field personnel. Tasks or support requested will include, but not be limited to, assisting with preparing bid proposals for new and existing customers and following up with open proposals. The Customer Service administrator will also complete project delivery binders, support the maintenance contract renewal process, and perform specific administrative tasks related to customer support.

Essential Duties & Responsibilities

Learn and understand the COINS TI System.

Manage Presale Report.

Process daily Additional Work Reports.

Generate small quotes/proposals accordingly

Attend all maintenance contract renewal meetings

Support the preparation of bid temps and proposals related to maintenance contracts

Communicate with sales account managers regarding renewals being addressed

Review, Approve, and Update Equipment Files in the COINS TI System.

Communicate with vendors as needed to gather costs for services that need to be quoted

Amend, adjust, change scopes, bid temps, presentation documents, etc. as required or requested.

Prepare booking packages for work quoted and sold by CSR or as requested by management

Present new technology and enhanced PM services when presented with an opportunity

Report all findings, customer opinions, pictures, and results to company leadership

Maintain constant communication with the Branch, Service, or Salesperson being supported.

Attend and participate in sales and operational meetings

Build a rapport with new and existing customers to maintain positive relationships and trust.

Assist with dispatch activities as needed for additional coverage.

Perform other tasks as assigned.

Qualifications

High School Diploma or equivalent experience

2+ years' experience in customer service

Experience in HVAC is preferred

Strong customer presentation skills and a demonstrated sales aptitude

Strong computer skills using MS Office required.

Competitive nature

Reliable, self-driven, organized, articulate, and goal-oriented.

Excellent problem-solving skills

Ability to communicate clearly, manage time effectively, multi-task, & prioritize.

Able to identify different @types of customer personalities and adapt/respond accordingly

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

Geographic Disclosure

Compensation Range: $26 - $30 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Job Locations US-CA-Thousand Oaks

ID 2026-48751

Company Mesa Energy Systems, Inc.

Category Administrative Services

Position Type Full-Time

Location Type Onsite