Customer Service

Customer Service Representative

Salary Range: $23.00 To $26.00 Hourly

General Purpose: To be responsible for working with the Distribution Department, Sales Department and internal/external customers to ensure integrity and reliability of General Ledger balances and other accounting, inventory reconciliation and financial reporting information.

Positions Responsibilities:

Utilizes computerized accounting software programs (MS; Excel, Word, AS400 and PCS (warehouse management system) to perform duties and responsibilities

Processes customer orders; EDI, RCO and Email

Confirms orders, issue credits and invoices to ensure accurate finished goods inventory balance

Close daily, weekly and monthly sales, run sales and inventory reports

Communications with Distribution Department, Sales Department and the customer of out-of- stocks, order changes and delayed deliveries

Coordinates with Distribution on logistics to finalize delivery dates

Interact with customers and relay customer concerns to the Sales department

Maintain customer management and account maintenance in AS400 and PCS

Works with Corporate EDI Department to set up new EDI customers

Maintains items set up, customer price decks and promotional allowances

Input current prices for customers on a formula price program monthly

Closes monthly sales and account receivables

Reconcile monthly inventory with the Distribution Department

Captures EOM reports to be shared on the share drive

Distribute various sales reports and EOM reports to the Sales Department and Corporate Office

Organizes and maintains retention files for required period

Essential Skills and experience:

High School Diploma with some college accounting courses preferred

3+ years' experience in customer service with computer applications experience preferred

Maintain working knowledge of Excel and other applications as needed for data entry

Skilled in performing work requiring attention to detail

Ability to communicate effectively by phone and email

Knowledge of basic accounting processes and procedures

Excellent organizational skills, strong work ethic and detail oriented

Ability to multi-task & coordinate multiple projects

Deadline conscious with strong drive, initiative and the ability to work well in time-sensitive situations

Possess high degree of professionalism, adaptability and customer service skills

Ability to work with others and communicate with multiple departments and all levels of management

Strong AS400 Knowledge (Not required but prefer)

Knowledge of SAP is preferred but not required

Nonessential Skills:

It is important to be a strong self-motivator and self-starter

Work Environment:

Open Cubicle Office Space. Small office staff are engaged to support many active continuous improvement projects within the facility

Physical Demands:

Office environment some time spent on Production Floor or Facility Training Center, Ability to work weekends to meet reporting or project deadlines

General Sign-off: The employee is expected to adhere to all company policies and procedures.

Prairie Farms Dairy, Inc Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.