Customer Service
USA Jobs
Customer Service Representative
Lansdale area warehouse is looking for a customer service representative to join their team. Duties will include, but not be limited to, handling incoming and outgoing freight according to company policies and process daily orders. This position is in office Monday-Friday and pays $19.50 hr. Must have business to business customer service experience.
Customer Service Representative duties will include answering inbound phone calls, replying to emails, assisting customers and outside sales representatives, processing orders, problem solving and computer data entry. This position serves as the first point of contact for internal and external customers.
Essential Functions For Customer Service
Managing incoming calls and customer service inquiries
Enter customer orders into Warehouse Management Software (WMS)
Reply to emails
All other duties as assigned
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Qualifications
Strong written and verbal communication
Detail-oriented
Ability to multi-task, prioritize, and manage time effectively and independently
Demonstrate excellent professional, organizational, and communication skills
Proven ability to work in a very fast-paced work environment
Education/Experience
High School diploma required
Prior customer service experience preferred
Must be comfortable with general computer usage in a Microsoft Windows environment
Experience with word processing and spreadsheet applications