Creative Operations Manager

Creative Services Operations Manager

The Creative Services Operations Manager plays a critical role in optimizing the workflow, resourcing, and execution of creative projects that range from packaging artwork to digital assets. Acting as the connector between the Creative Team and Garden segment stakeholders, this role ensures that creative output, timelines, and resources align to produce high-quality, on-brand work efficiently and effectively.

Key Responsibilities:

• Oversee day-to-day operations of the creative department, including scheduling and project pipeline management.
• Serve as the main point of coordination for incoming creative and digital creative project requests
• Assign and schedule tasks to internal designers and contractors based on their capacity and skill set
• Collaborate closely with creative, print production, digital, and marketing teams to ensure alignment
• Lead ongoing sessions to monitor and adjust project timelines with the Creative team to ensure on-time delivery
• Create a process for providing business leaders with informed decisions.
• Manage daily, weekly meetings, kickoff meetings, reviews, and wrap-ups to improve workflows over time
• Leading meetings to quickly decide on priorities when there are constraints.
• Attend Business Teams Status meetings
• Assist with prioritization during high-volume periods to ensure mission-critical projects move forward
• Maintaining project management tools and developing workflows and organization systems within and between scoped tech tools to automate processes (Project Management Software, PageProof, Spec Right, Media Valet)
• Creating dashboards and traffic calendars, and new internal processes to ensure compliance with internal processes and standard operating procedures
• Educate and onboard all stakeholders to new ways of working and ensure ongoing compliance
• Partner with the Creative and Digital team to develop and educate on new briefing templates and processes.
• Assist the Digital Asset Management (DAM) team on standardized processes for ingesting, naming, tagging, and organizing digital assets (e.g., images, videos, design files) in the DAM system.

Qualifications:

• 5+ years of experience in creative project management, marketing operations, or a related field.
• Proven ability to manage multiple deadlines and teams across different types of creative deliverables (digital, print, video, social, branding).
• Experience with project management tools, asset management systems (DAM), and workflow platforms
• Strong leadership, attention to detail, organizational, time-management, problem-solving, interpersonal skills, and multitasking skills
• Clear and concise communication style; ability to work with multiple teams and personalities
• A deep understanding of the creative workflows and production process (print, digital, video, etc.)

Preferred Traits:

• Collaborative and solutions-oriented; someone who can help find a way forward as a thought leader.
• Ability to remain calm and flexible under pressure and pivot quickly when priorities shift
• Process-driven
• Strategic thinker who thrives in a fast-paced, dynamic environment.
• Proactive communicator who builds trust across departments.
• Background in creative services, advertising, or marketing
• PMP or similar certification is a plus
• Experience working with cross-functional teams in a fast-paced environment