Coord - Training Service Center

Coordinator - Training Center Operations

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The Coordinator - Training Center Operations serves as the first point of contact for pilots, staff, and visitors at the Flight Training Center (FTC).

This position provides essential administrative support to the Flight Operations division - supporting Electronic Flight Bag (EFB) configuration and troubleshooting, supporting the onboarding of all New Hire pilots, coordinating hotel assignments for pilots at the FTC for training, and a variety of other administrative tasks. Serves as a SME for all pilot badging inquiries, Chinese visas and passports, and SIDA badges. Provides support to Flight Operations, Flight Training, and the FTC Campus. Must be willing and able to work a flexible schedule in a 7-day-a-week operation, including weekends and holidays.

Create, monitor, audit, and communicate hotel assignments for line pilots coming in for training and others traveling to the FTC on company business

Partner with external stakeholders to ensure hotel reservations comply with UPA contractual obligations

Manage United Airlines regulatory compliance requirements for Chinese Visa submissions and renewal, passport renewals and changes, foreign national pilot registration and documentation, and SIDA badge compliance

Serve as front-line technology experts for pilot EFBs, including initial configuration, installation, troubleshooting, and replacement of iPads in a timely and efficient manner

Provide excellence customer service support to pilot inquiries and provide front-line administrative support in the onboarding of new hires at the

FTC - including M&A employees and new-hire pilot classes - to include fingerprinting, I-9 form support, EFB configuration, business cards, and badging and access control

Act as a subject matter expert for pilot crew badging to support all badging inquiries, including updates, reprints, and support for damaged or expired badges

Support the execution of all pilot renewal badging across the UAL system

Supports the return to work process for pilots returning from leave

Provide critical administrative support to special projects and new initiatives across Flight Operations and the Flight Training Center as assigned

Qualifications

What will help you propel from the pack (Required Qualifications):

High school diploma or equivalent

Finance or business

1-2 years of administrative work experience

1-2 years of customer service experience

Attendance is required at work location - this position is an essential, operational role

Willing to work a flexible schedule to support a 362-day per year operation, including holidays, weekends, and non-traditional business hours

Ability to be reliable and punctual is a crucial function of the position

Ability to actively perform tasks and duties assigned in a timely and responsive manner

Must be able to prioritize work, function in a high-pressure, fast paced team environment and meet stringent deadlines for completing tasks

Ability to communicate clearly and effectively, both orally and in writing at all levels

Must be able to effectively communicate in English, both verbally and written

Ability to respond positively to changes and constructive feedback

Strong analytical abilities and be highly proficient with communication and organization skills and the ability to balance multiple projects

Proficient in Microsoft Office Suite

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelor's degree or 4 years of relevant work experience

2+ years of business or finance experience

The base pay range for this role is $41,610.00 to $54,252.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.