Convention Services Manager

Convention Services Manager

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers' coffee, baked bread, and smoked barbeque.

Job Description

The Omni Louisville Hotel is seeking an experienced Convention Services Manager to join their team! The Convention Services Manager prepares all event documentation and coordinates with sales, property departments and customer to ensure consistent, high-level service throughout the planning, event and post-event phases of property events. This position primarily handles complex events, including city wide, corporate and state association conferences. Our ideal candidate recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events, serves as the meeting planner's primary contact (following turnover) on property and is responsible for his/her experience, and supports and acts on behalf of the Director of Convention Services in his/her absence.

Location: On-site (Louisville, KY)

Responsibilities

Responsibilities include coordinating all aspects of conferences as assigned by the Director of Convention Services to include but not limited to:

• Prepares and reviews resumes for groups. Ensures all departments receive necessary information pertaining to the Conference.
• Partners with the culinary team to create customized menus to fit client's needs as well as increase food and beverage revenues.
• Verifies contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups.
• Verifies that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
• Oversees contracted group room blocks to include cutoff, attrition, etc.
• Conducts pre-planning meetings to include necessary departments when requested by client.
• Entertains clients in a professional manner to establish closer working relationships.
• Initiates the method of payment process and assist the credit manager in all accounting procedures.
• Collects information to create master account estimates 90 days and 21 days prior to conference/event.
• Creates Banquet Event Orders (BEO's) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager.
• Distributes BEO's which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting.
• Attends required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Forecast Meeting and Department Staff Meet.