Contract Customer Service Associate

Customer Service And Marketing Associate

Beacon Hill is seeking a highly organized and action-oriented individual to join our team as a Customer Service and Marketing Associate for their client in Chaska, MN. This dual-role position supports both the Customer Service Manager and the Marketing team. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and can manage multiple priorities with ease. This role plays a key part in ensuring smooth customer service operations and supporting marketing initiatives, including our upcoming rebrand.

Key Responsibilities

• Customer Service Support
• Serve as primary backup to the Customer Service Manager during absences or peak periods.
• Enter and manage orders in the ERP system to ensure timely processing and shipment.
• Assist with invoicing, including sending invoices and processing credit/debit memos.
• Respond to customer inquiries and documentation requests; communicate customer needs to sales and management.
• Coordinate freight delivery processes using the company's freight management system.
• Collaborate with operations and internal departments to resolve order delays and shipment issues.
• Marketing Support
• Assist in the development and execution of marketing plans and tactics.
• Support initiatives to improve business efficiency and profitability.
• Coordinate with HR on corporate marketing and employee communications.
• Promote new products and educate customers through public relations efforts.
• Contribute to social media management and general marketing activities.

Qualifications

• Education & Experience
• High School Diploma required; Associate degree or 2+ years of relevant experience preferred.
• 3+ years of customer service experience, preferably in food-related industries.
• Experience in manufacturing is a plus.
• Skills & Competencies
• Strong verbal and written communication skills.
• Highly organized and detail-oriented.
• Sales and marketing acumen with presentation skills.
• Team-oriented with strong planning and execution abilities.
• High integrity, strong work ethic, and problem-solving mindset.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office and internet-based tools.
• Creative and conceptual thinker.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.