Conference Services Manager

Conference Services Manager

Omni Hotels & Resorts is seeking a Conference Services Manager for the beautiful new Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

This position is eligible for both the Omni Sales Incentive Plan, and Omni's Work From Home Program! Omni Hotels & Resorts values our associate's work/life balance and supports WFH options for our specific sales, service, revenue management and leader roles. After 90 days of employment, Convention Services Managers will be eligible to earn 1 WFH day. Please note, this program is at the sole discretion of the GM/DOSM, and has additional guidelines to adhere to.

Responsibilities

Coordinate a detailed schedule of programs to include the following: meeting set-up, audio/visual requirements, room reservations, food & beverage and special functions.

Lead client through all aspects of planning resulting in a complete, detailed program.

Act as Barton Creek's liaison between client and staff.

Recommend full usage of facility services to client. CSMs must be up-to-date on current pricing and operational procedures.

Prepare detailed banquet event orders through Delphi for use by client and operational staff.

Prepares budget estimates for each group.

Prepares detailed meeting room and function room diagrams for operational areas.

Attend weekly resume meeting to discuss upcoming programs with Department Heads.

Monitor client's program while on property to ensure a well-run meeting. Tracks daily progress and relates any changes to the group's agenda to appropriate departments.

Attend bi-weekly Group Pickup led by Director of Revenue Management.

Attend department meetings and other company required trainings.

Complete other duties as assigned by management.

Qualifications

Minimum one year planning experience, preferably in a hotel or resort.

College degree preferred, work experience can substitute for education.

Must have working knowledge of Excel, Word, Outlook, PowerPoint. Delphi experience is also a plus.

Must be organized and detail oriented with ability to multitask.

Physical Requirements

The ability to sit and utilize telephone/computer for an entire shift.

Working Environment

Office environment with occasional travel around property.

Tools & Equipment

Computer, copy/print/scan/fax machine, files

Microsoft Office, Delphi

Omni Hotels & Resorts is an equal opportunity employer.