Cloud Service Administrator

Remote Cloud Administrator

Insight Global is looking for a Remote Cloud Administrator to join their team. The working hours will be Wednesday-Saturday 9:00am-7:00pm. This person is responsible for delivering exceptional technical and customer support by managing inbound service requests and ensuring timely resolution using strong troubleshooting and communication skills. This person will be primarily responsible for ensuring customer calls and self-service requests are addressed, tracked, communicated about and resolved in a timely manner. The role also involves supporting end-users, maintaining knowledge base resources, and escalating issues within established SLAs. Previous experience in customer service, help desk, or service desk environments is a must. A bachelor's degree in Information Management, Computer Science, or a related field-or equivalent experience-is preferred.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and Requirements

• 2 years of experience with Microsoft operating systems, networking concepts, and computer hardware.

• 2 years of end user and infrastructure desktop support experience with either physical or virtual desktop technologies

• Background in customer-facing technical roles including help desk, call center, or service desk support, with a focus on delivering responsive and knowledgeable assistance.