Clinical Operations Manager

Clinical Operations Manager

Join Newport Healthcare: Transform Lives Through Meaningful Work! Are you ready to embark on a rewarding career in psychiatric healthcare? At Newport Healthcare, we are passionate about delivering exceptional mental health services to individuals in need. Our comprehensive approach covers the entire spectrum of care, creating a wealth of diverse roles for those who aspire to make a real impact. We believe in nurturing talent and fostering professional growth in a supportive environment. Here, you won't just find a job-you'll discover a fulfilling career path in the mental health field. If you're eager to contribute to a mission-driven organization and help change lives for the better, we invite you to join our dedicated team at Newport Healthcare. Together, we can make a profound difference in the lives of those we serve!

Responsibilities

The Clinical Operations Manager is responsible for overseeing quality primary mental health treatment services for their assigned program. Working in collaboration with the Operations Manager and other team members, this role is responsible for hiring, training, and scheduling clinical and direct care staff to support high-quality care for patients. As a central partner to both the clinical and operations teams, the Clinical Operations Manager helps create a safe, responsive, and healing environment, that allows staff to thrive and patients to feel supported every step of the way. This role is grounded in Newport Healthcare's core values-Patient First, Love, Excellence Through Integrity, Compassion, and Connection-and brings them to life through purposeful coordination, thoughtful leadership, and a deep commitment to service.

Key Performance Responsibilities:

• Works in collaboration with their assigned Operations Manager to ensure coverage of all clinical and operational functions for the assigned program.
• Support recruitment efforts by identifying strong candidates who align with our mission and values to maintain fully staffed care teams across all shifts.
• Partner with HR to deliver a seamless and welcoming new hire orientation that reflects Newport's culture and values.
• Champion a strong onboarding experience for clinical and direct care staff, providing both initial training and long-term career growth opportunities.
• Develop and implement a clinical program schedule, providing a structured therapeutic experience for patients, that meets payer's 20-hour clinical requirement.
• Develop staffing plans and oversee schedules to ensure 24/7 supervision, to uphold patient safety, and meet required staffing ratios.
• Approve time off, manage hourly employee timecards and conduct performance evaluation reviews for direct reports.
• Coordinate staffing coverage for absences, vacancies, and call outs.
• Continuously monitor and provide feedback, coaching, and training to clinical and direct care staff.
• Collaborate with the client admission and intake process offering support to ensure a smooth and compassionate transition into care as needed.
• When trained as a CPI Trainer: Lead, facilitate, and reinforce CPI and de-escalation training across assigned teams, ensure consistent retraining and competency development through scheduled refreshers, real-time coaching, and integration into daily operations.
• Model and round on CPI and de-escalation practices within the milieu, provide feedback, support, and corrective guidance to staff to strengthen confidence, maintain fidelity, and promote a culture of safety and relational care.
• Facilitate weekly clinical groups at assigned program.
• Provide clinical support by carrying a caseload in the absence of the Primary Therapist.
• Monitor client feedback and experience data (e.g., NPS, outcomes) and use insights to help drive continuous quality improvement at the local level.