Client Services Consultant

Administrative/Customer Service Representative

Provides administrative/customer service to very large group insurance clients and works with account team to manage customer relationships and satisfaction.

Key responsibilities include:

• Overall accountability for the day-to-day administration of multiple clients, including responding to client requests and leading projects, providing clients with alternative solutions to requests and identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and troubleshooting.
• Provides exceptional customer service to ongoing customer delivery and client satisfaction.
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
• Maintains awareness and knowledge of MetLife's and competitors' products and trends.
• Performs other duties as assigned or required.

Essential business experience and technical skills:

• 2-4+ years of experience
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Strong PowerPoint skills and comfort in presenting to groups
• Ability to work autonomously and manage time efficiently to meet client deadlines.
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
• High school diploma required, Bachelors preferred
• Insurance industry experience preferred but not required

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.