Client Development Director, Account Management

Client Development Director, Account Management

The Client Development Director, Account Management serves as the market quarterback, responsible for owning internal client relationships, driving growth, and ensuring market-level execution in partnership with Carelon and Elevance business units. This role combines strategic client development with operational accountability, ensuring Carelon delivers measurable cost-of-care and customer experience outcomes across assigned markets.

LOCATION: Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

HOW WILL YOU MAKE AN IMPACT:

Client Development & Growth

Positions Carelon's value proposition for assigned market(s), including identifying tailored solutions that deliver measurable cost-of-care savings and quality improvements.

Builds and maintains trusted relationships with market executives and client stakeholders, serving as the single point of accountability for market-level relationships

Market Leadership & Execution

Acts as the Carelon Behavioral Health market steward, ensuring operational cadence, escalations, and delivery plans are executed with discipline.

Partners with Carelon Health Cost of Care on deployment of cost-of-care solutions; ensure initiatives move through stage-gates on time and achieve intended ROI.

Accountable for client implementations and outcomes, ensuring satisfaction, retention, and recognition of value.

Strategic Alignment & Reporting

Collaborates across Carelon Health businesses to provide consistent customer experience, reporting and governance across markets.

Applies data insights and dashboards to frame market priorities, identify risks, and guide decision-making.

Elevates the voice of the customer into actionable insights, informing Carelon business strategy, product priorities, and market-specific investment decisions.

Stakeholder Engagement

Builds effective networks across BUs, operations, and clinical teams.

Serves as the voice of the client to Carelon, ensuring alignment of solutions with market needs.

Partners with HR, Finance, and Product to support enablement and organizational readiness for new client solutions.

MINIMUM REQUIREMENTS:

Requires a BA/BS in health care related field and a minimum of 7 years of experience in account management, sales and/or operations in the health care industry; or any combination of education and experience which would provide an equivalent background.

PREFERRED SKILLS, CAPABILITIES, AND EXPERIENCES:

MBA preferred.

7-10+ years of experience in healthcare account management, operations, or consultative sales (payer/provider/services).

Demonstrated success growing and sustaining complex healthcare partnerships.

Demonstrated ability to engage senior market executives, with strong executive presence and influence.

Strong project management discipline: experience with stage-gates, readiness checklists, and risk logs.

Excellent communication and relationship management skills; able to simplify complexity and escalate with options, not problems.

Candidates from all states are welcome, but they must reside within commuting distance of a Pulse Point office location.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $153,548 to $230,322.

Locations: California

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.