CHILD Support QA Auditor

Child Support QA Auditor

Salary: $4,906.00 - $7,849.00 Monthly

Location: Denver Metro, CO

Job Type: Full Time

Job Number: IHA-02833 01.08.2026

Department: Colorado Department of Human Services

Division: Public Assistance Quality Assurance

Opening Date: 01/08/2026

Closing Date: 1/16/2026 11:59 PM Mountain

FLSA: Determined by Position

Type of Announcement: This position is open only to Colorado state residents.

Primary Physical Work Address: 3656 W Princeton Cir.; Denver, Colorado 80236

FLSA Status: Exempt; position is not eligible for overtime compensation.

Department Contact Information: jade.green@state.co.us

Salary Note: Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

About Us: If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Work Unit: The Public Assistance Quality Assurance (PAQA) section exists to administer a Quality Assurance program that enhances payment accuracy and improves program administration by measuring program accuracy and outcomes using standardized tools and proven practices. Collaborate with partners to prevent and mitigate errors. Provide independent review and quality improvement processes for the Adult Financial (AF), Child Support Services (CSS), Colorado Works (COWorks), Low-income Energy Assistance (LEAP), and the Supplemental Nutrition Assistance (SNAP) programs including case file reviews, data collections, and analysis and reporting on findings.

Description of Job: What you will be doing: This position exists to review Child Support Services case files for adherence to federal and state regulations along with Volume 6. This position provides policy and procedural guidance regarding appropriate last required actions, verification of documentation, and data entry in the Child Support Services system, Automated Child Support Enforcement System (ACSES) through case file reviews and reviews of case actions. Responsibility of this position includes ensuring the last required action met program requirements according to federal and state regulations along with Volume 6. These reviews often include technical issues and complex situations that require the resolution of compliance problems and reconciliation of divergent viewpoints. This position provides continuous data to the PAQA Data Manager on frequency, magnitude, and sources of non-compliance. The data identified through the reviews is utilized by the Public Assistance Quality Assurance (PAQA) division, program areas, and counties to improve program performance and client services; directly advise state and/or county administrators of areas of risk and formulate improvement plans for eligibility and payment accuracy to prevent errors and achieve program compliance and meet program outcomes.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights: Experience Only: Six (6) years of relevant experience in an occupation related to the work assigned to this position with a minimum of (two) 2 years working directly for the child support program, including using the Automated Child Support Enforcement System (ACSES). OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years with a minimum of (two) 2 years working directly for the child support program, including using the Automated Child Support Enforcement System (ACSES).

Preferred Qualifications: More than 3 years experience in establishing child support cases, enforcing child support orders, or processing and managing an interstate child support services caseload; More than 3 years experience using ACSES; More than 3 years completing quality assurance case file reviews for public assistance at the state or county level including providing written findings. More than 3 years experience interpreting and applying state and federal laws and regulations governing child support services to individual household circumstances; More than 2 years experience collaborating with internal and external organizations, county departments of social/human services and community stakeholders to plan and execute program activities and/or error reduction strategies; Possesses certification in communication, facilitation, or mediation.

Conditions of Employment: Full background check and reference check required. This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position. Must possess a valid, non-restricted Colorado Driver's License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border. Position must have the ability to travel to and from multiple office sites, county locations, and other locales to conduct business with program areas and counties as well as to attend training and in-state conferences. Former State employees who were disciplinarily terminated or resigned in lieu of termination must: Disclose that information on the application. Explain why the prior termination or resignation should not disqualify you from the current position. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation: Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process - Structured Application Review: After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit. The comparative analysis step may also include your results from an eSkills Test.

Your Work Experience/Job Duties: Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications. If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions: Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights: You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board (website) website.

You or your representative must sign and submit the official appeal form for review. You must be deliver the official appeal form to the State Personnel Board: By email (dpa_state.personnelboard@state.co.us), or Postmarked in US Mail to (1525 Sherman Street, 4th Floor, Denver CO 80203, or Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

Contact the State Personnel Board for assistance: At (303) 866-3300, or Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules (website) webpage.

Supplemental Information: How to apply to the State of Colorado (video) The Assessment Process (website) For Statewide Hiring Freeze NON-EXEMPTED position ONLY : This job offer is contingent upon funding availability from all sources, including state and federal (if applicable), to start or continue.

For additional recruiting questions, please contact jade.green@state.co.us

About Us & Benefits: If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer: Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans Medical and dental health plans Employer supplemented Health Savings Account Paid life insurance Short- and long-term disability coverage 11 paid holidays per year plus vacation and sick leave State of Colorado Employee BenefitHub Resource Center Employee Wellness program Excellent work-life programs, such as flexible schedules,