Catering Sales Manager - Conrad Los Angeles

Catering Sales Manager - Conrad Los Angeles

Located in Downtown LA's cultural corridor, Conrad Los Angeles is the city's newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences-including our signature restaurant, San Laurel. This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room dining all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.

As a Catering Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. In this role, you will focus on the Social and Corporate market.

The ideal candidate will have the following qualifications:

• Minimum of (2) years of experience in sales, catering sales or convention services.
• Experience working in a luxury or 5-star property preferred.
• Knowledge in food and beverage menu development.
• Knowledge in all areas of banquet and event etiquette, guest relations and service standards.

What will I be doing?

As a Catering Sales Manager, you would be responsible for soliciting, securing and responding to customer inquiries regarding the purchase of food and beverage and use of event facilities in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You would also be responsible for:

• Soliciting, securing and responding to customer inquiries regarding the purchase of food and beverage, rental of event facilities and purchase of ancillary services from the hotel.
• Hosting and entertaining clients, conducting property tours, promoting facilities and services and drafting contracts.
• Communicating with and providing direction and supervision to team members to execute catering events.
• Responding to special guest requests in a timely, friendly and efficient manner.
• Managing customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events.
• Representing the hotel and conducting conferences with individual customers by telephone or in-person to solicit and close group and local catering business.
• Providing support to Sr. Catering Managers and Director of Catering in planning and on site execution of large events.
• Assisting in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
• Directly assisting customers as necessary, which may require moving of up to 20lbs.
• Auditing customer checks and department charges and files to ensure accuracy.
• Supervising staff in creation and distribution of accurate written materials.
• Ensuring that contracts, menus, letters and reports are completed according to Hilton standards and policies.
• Re-booking functions and follow-up with customers by sending a thank you.
• Compiling Food and Beverage post event report.
• Performing other duties and responsibilities as assigned or required.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. The annual salary range for this role is $75,000 - $85,000 and is based on applicable and specialized experience and location. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.